UK Consumer Returns Policy

Returns & Refunds Policy

In full compliance with the Consumer Contracts Regulations 2013 & Consumer Rights Act 2015 • Last Updated: October 2026

At Cars ‘n’ Bikes, we want you to be completely satisfied with your bicycle, parts, or accessories. If you need to return an item, our policy complies strictly with UK consumer protection legislation.

Owner Confirmation Notice: Standard statutory 14-day cancellation and 30-day faulty goods rights apply fully. Specific business return carriage options (e.g. whether customer covers return carriage on remorse returns or if prepaid courier collections are offered for bikes) are awaiting final owner confirmation.

1. Statutory Right of Cancellation (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the statutory right to cancel your online purchase for any reason within 14 calendar days of receiving the goods.

  • You must notify us of your decision to cancel within the 14-day period by contacting us on +44 1928 731575 or in writing.
  • You have a further 14 days from the date of notifying us to return the goods to our Frodsham shop.
  • Returned items must be unused, in their original condition, with all manufacturer packaging, tags, manuals, and accessories intact.

2. Faulty or Damaged Goods (Consumer Rights Act 2015)

In accordance with the Consumer Rights Act 2015, goods supplied must be as described, fit for purpose, and of satisfactory quality:

  • Within 30 Days: If a product is faulty or develops a manufacturing defect within 30 days of receipt, you have the right to reject the item for a full refund.
  • After 30 Days: If a defect arises after 30 days but within the manufacturer warranty period, we will offer a repair or replacement. If a repair or replacement is not possible or unsuccessful, you may be entitled to a refund or price reduction.

3. Bicycle & E-Bike Return Conditions

Bicycles and electric bicycles are high-value mechanical products. If returning a bicycle under your 14-day statutory right of cancellation:

  • The bicycle must be in new and unridden condition. Test riding outdoors on wet or gritty surfaces is not permitted; customers may only inspect the bicycle indoors for sizing in the same manner as would be permitted in a physical showroom.
  • Tyres, chain, cassettes, and frame must show no dirt, wear, or marks.
  • All chargers, keys, documentation, and accessories must be returned in their original packaging.
  • Where items are returned with evidence of handling beyond what is necessary to establish their nature and characteristics, a deduction for loss of value may be applied in accordance with UK law.

4. How to Return an Item

  1. Contact Us: Call our team on +44 1928 731575 with your Order Number and product details.
  2. Option A — Free In-Store Drop-off: You may return the items directly to our shop at 67 Main Street, Frodsham, Cheshire, WA6 7DF free of charge.
  3. Option B — Postal Return: Pack the item securely (using original carton packaging) and return it via a tracked, insured courier service to:
    Cars ‘n’ Bikes Returns Department
    67 Main Street
    Frodsham, Cheshire
    WA6 7DF
    United Kingdom

5. Refund Processing

  • Refunds are processed within 14 days of our workshop receiving and inspecting the returned goods.
  • Refunds will be issued to the original payment method used at checkout.
  • You will receive an automated email notification once the refund transaction has been executed. Depending on your bank or card issuer, funds typically appear in your account within 3–5 working days.