Frequently Asked Questions
1. Ordering & Payment
How do I place an order?
Browse our categories (Bikes, E-Bikes, Accessories, Parts), select the product and required size or colour variation, click “Add to basket”, and proceed to our secure checkout.
What currency do you accept?
All transactions and prices on Cars ‘n’ Bikes are in British Pounds Sterling (GBP £). Prices include UK VAT where applicable.
Can I buy a bicycle in person at your shop?
Yes, absolutely. We welcome visitors to our high-street showroom at 67 Main Street, Frodsham, Cheshire, WA6 7DF. You can view bikes in person, seek rider sizing advice, and pay via card or cash in-store.
2. Bicycles, Sizing & Workshop
Are bicycles fully assembled before delivery?
Yes. Every bicycle purchased from Cars ‘n’ Bikes undergoes a complete Pre-Delivery Inspection (PDI) by our qualified mechanics. Gears and brakes are adjusted, wheels are trued, and all bolts are torqued to manufacturer specifications. For delivery, we securely pack the bike with handlebars turned and pedals detached for safe transit; simple final re-alignment is required upon arrival.
How do I book my bike in for workshop servicing?
You can call our workshop directly on +44 1928 731575, visit our Workshop Servicing page, or bring your bicycle directly to our Frodsham shop. Walk-ins are welcome for quick fixes such as puncture repairs and inner tube replacements.
How do I know what frame size I need?
Frame sizes depend on your height, inside leg measurement, and intended riding discipline (road, mountain, or hybrid). If you are unsure between two sizes, please contact our team on +44 1928 731575 or visit our shop for personal sizing advice.
3. Delivery & In-Store Collection
Can I collect my order from your shop?
Yes! Free Click & Collect is available for all products from our shop at 67 Main Street, Frodsham. Simply select “Local Collection” at checkout, and we will notify you as soon as your items or assembled bicycle are ready.
How can I track my delivery?
Once your order has been dispatched, you will receive an email containing your courier tracking reference number. You can also monitor your order status via the Order Tracking page.
4. Returns & Warranty
What is your returns policy?
In accordance with UK Consumer Contracts Regulations 2013, you have 14 days from the date of delivery to notify us if you wish to return an unused item in its original condition. Please review our Returns & Refunds Policy for full details.
Do your bicycles come with a warranty?
Yes. All new bicycles and components are backed by official manufacturer warranties covering defects in materials and workmanship. In addition, our workshop provides initial tune-up support to ensure your new bike settles in perfectly.