Dispatch & Delivery Support

Order Tracking Information

How to monitor the progress of your Cars ‘n’ Bikes order from workshop to delivery.

At Cars ‘n’ Bikes, we take care to ensure every bicycle and parcel is safely packed and swiftly dispatched. Here is what happens after you place an order with us:

The 4-Step Order Process

  1. Order Confirmation: Immediately after placing your order, you will receive an automated confirmation email detailing your purchased items, order number, and billing/shipping address.
  2. Workshop Preparation & PDI:
    • Parts & Accessories: Picked, inspected, and packed within 1–2 working days.
    • Bicycles & E-Bikes: Carefully built and inspected by our workshop mechanics, gears and brakes tuned, and packed into heavy-duty protective bike boxes (typically 2–3 working days).
  3. Dispatch & Tracking Reference: As soon as your consignment is handed to our UK courier partner, a dispatch notification email will be sent containing your unique tracking number and courier tracking link.
  4. Delivery: The courier delivers your order. A signature is generally required upon arrival for high-value bicycle consignments.

How to Track Your Consignment

You can check the real-time status of your order through two convenient methods:

  • Through Your Customer Account: Log into your Cars ‘n’ Bikes My Account dashboard and select “Orders” to view recent purchases, fulfilment status, and courier references.
  • Direct Courier Tracking: Click the tracking link provided in your dispatch confirmation email to see live tracking milestones, estimated delivery windows, or manage delivery preferences directly with the carrier.

Click & Collect Orders

If you selected in-store collection during checkout, our team will contact you by telephone or email as soon as your items or assembled bicycle are ready for collection at our Frodsham shop (67 Main Street, Frodsham, WA6 7DF). Please bring your order confirmation email and a valid form of ID when collecting.

Need Assistance with Your Delivery?
If your tracking link has not updated, or if you have any questions regarding your delivery schedule, please telephone our team on +44 1928 731575 with your Order ID ready, and we will be delighted to assist.